Warranties

Residential Limited Warranty

 

     The manufacturer warrants that for 20 years from the date of original purchase your Floor:
     Will not stain
     Will not wear through
     Will not fade as a result of direct sunlight or artificial light
     Will be free of manufacturing defects

     What to do if you experience one of the above problems:

     You (the original purchaser) should notify the authorized flooring dealer from which the
     original purchase was made of any defect no later than 30 days after discovering the defect
     but within the time period of this limited warranty.

     You (the original purchaser) must present to that authorized flooring dealer the following
     items for a warranty claim to be considered.
    
A valid proof of purchase in the form of a sales receipt or other documents which
          establish proof of purchase.
     A detailed description of the problem and/or a photograph / sample that clearly shows
          the warranty problem.

     What the manufacturer will do should you need warranty service:

     If the manufacturer honors a claim under the limited warranty, it will repair or replace,
     at its option, a pro-rated cost of the affected material. If professionally installed, the
     manufacturer will pay the reasonable labor costs to perform the replacement or repair
     during the first one year from the date of the original purchase. In the event that the 
     color installed is no longer available, the manufacturer will authorize your dealer to
     replace the affected floor with another product of equal value. The above described
     remedy is the customers sole and exclusive remedy for claims under this limited warranty.

     This Residential Limited Warranty is subject to the following conditions:

     The limited warranty is valid only in North America. The warranty is not transferable.
     It extends only to the original purchaser. This limited warranty applies only where the
     affected area is visible and covers an area greater than one square inch. The flooring
     must be installed in accordance with the manufacturer's recommended installation
     instructions. The limited warranty shall not apply to damage arising from any of the
     following:

     Accidents, abuse or misuse
    
Scratch impact or cutting
    
Exposure to extreme heat
     Improper installation
     Freight
     Improper Care and maintenance
     Modification, alterations, repair or service to a non authorized floor covering dealer
     Water damage resulting from improper installation or flooding caused by natural
          disaster, plumbing failures or other means
     Damage resulting from or in connection with subfloor conditions

     PLEASE NOTE: The manufacturer does not grant to any person or entity the authority
     to create for it any obligations or liability in connection with this product. The manufacturer
     shall not be liable to the consumer or any other person for incidental, special or consequential
     damages arising out of breach of this limited warranty or any implied warranty (excluding
     merchantability). Some states do not allow the excluding of limitation of incidental or
     consequential damages, so the above limitations or exclusions may not apply to the purchaser.
     This warranty give the consumer specific legal rights, such rights may vary from state to
     state.
 
    
  

 

 

 

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